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Become a member
Explore the benefits, pricing options, and initiate your transformative journey into a vibrant community starting today.
How does our Service work?
Your medical records are safe with us
First responders can easily access your medical record through our 24/7 emergency hotline by providing your membership number, which is engraved on your medical ID along with your most critical information.
Steps to save a life
Step 1
Look
Check around the wrist or neck (pulse points) for a MedicAlert® Service Supported Medical ID.
Step 2
Read
Review the medically validated information clearly engraved on the back of the Service Supported Medical ID.
Step 3
Access
Access vital medical, legal, and identification information through the MedicAlert® Service Portal or 24/7 Emergency Hotline.
Step 4
Advise
Use the information provided to prevent harm, protect life, respect rights & inform Emergency Contacts.
How it works
How our Service and Medical ID work together
In an emergency, every second counts. The Foundation ensures your vital medical information is immediately known to emergency health care providers. Without MedicAlert®’s Medical Identification and 24/7 Emergency Hotline Service, you are leaving your emergency care at risk.
Look
Look
Medical ID
Ensure peace of mind by checking for a MedicAlert® Service Supported Medical ID. Look around the wrist or neck for this essential identification, indicating that the wearer is supported by our trusted emergency response services.
Information engraved on a Medical ID
Front of ID
Back of ID
Read
Read
Digital Emergency Record
Take a moment to review the back of the Medical ID, where you'll find medically validated information clearly engraved. This crucial data provides essential details for emergency responders, ensuring accurate and informed care during critical situations.
What’s included
Access
Access
24/7 Emergency Hotline
Access medical, legal, and identification information through the MedicAlert® Service Portal or our reliable 24/7 Emergency Hotline Service.
Enjoy the convenience of securely managing your information and receiving immediate assistance whenever needed.
Advise
Advise
Receive Proper Care
Utilise the valuable information provided to prevent harm, preserve life, uphold individual rights, and effectively inform your designated Emergency Contacts. This empowers timely and informed decision-making during emergencies, ensuring the best possible care and support.
Become a memberFAQs
Have any questions?
Enquiring minds want to know. Below you will find answers to questions that we get asked about the most. Can’t find an answer? Let us know.
I’ve found someones lost MedicAlert® Medical ID, how do I return it?
We provide a free lost and found service. If you find a MedicAlert® Medical ID, return it to the Foundation, PO Box 40028, Upper Hutt 5140. We will locate the member and forward it onto them at no cost. For privacy protection, we cannot release members personal information.
Can I update my information that first responders see?
Members can access their information anytime, just click sign in, or call Membership Services who can review your information with you over the phone once they have completed a security verification. Just remember, health information must come from your Health Provider. Any other information, it's important you update it regularly.
What is the 24/7 Emergency Hotline Service?
The 24/7 Emergency Hotline is a service provided by MedicAlert® Foundation New Zealand through it's Service Provider Whakarongorau Aotearoa. This provider also delivers the Health New Zealand national telehealth service called Healthline.
The Hotline Number (+64 4 4722 999) can be called in New Zealand or from Overseas if you are travelling, is engraved on your MedicAlert Medical ID and is printed on your MedicAlert Wallet Card.
It offers immediate emergency access to your critical identity and health information, including your Emergency Contact and Health Provider, by First Responders and Good Samaritans needing assistance. When the Hotline is called due to an accident or medical emergency, Whakarongorau will call your listed Emergency Contact to let them know, so they can provide support for you.
You can view the ‘Emergency Record’ accessible by the 24/7Emergency Hotline Service, when logged into your MACM – Member Account. Click on ‘Overview’ to locate the button.
Please check with your Emergency Contact that their contact details have not changed. You will need their phone numbers and address. Providing an email address is also very helpful, it allows the Foundation to touch base with them, if need be, from time to time. Please update your information as soon as possible by:
· Logging into your MACM – Member Account using your Health NZ ‘My Health Account’ Login details. A sign-up option to get a My Health Account Login is also available. Go to: www.medicalert.nz , click login.
· Contacting Membership Services ph: 0800 840 111. e. Service@MedicAlert.nz"
What are the ‘terms of agreement’ of membership, between the Foundation and its members?
MedicAlert® Foundation is a member owned service organisation that acts to support its members. The Member Terms Statement is the basis of contract or agreement between the Foundation and its Medical Identification Members. A copy is provided on the enrolment form, available 24/7 on the Foundation's website, or upon request.
Which Medical IDs do you recommend for children and toddlers?
We offer a variety of products including silicone and velcro sports bands. However, our stainless steel petite emblem comes highly recommennded for babies and toddlers.
My Medical ID has been broken, how do I get a replacement or repair?
Please contact us on 0800840111 before sending a product for repairs. Alternatively, you can order new products at any time over the phone or online.
Is MedicAlert® Foundation right for you?
Why join the Foundation?
Discover the vital significance of this essential service and delve into a deeper understanding of Informed Consent. Embark on a journey of knowledge and awareness today.
Choose your Medical ID
With over 60 different Medical ID's, there's no shortage of options. Shop our range to find an ID or accessory that suits you best.
Ready to get started?
if you want to ensure that you and your loved ones are protected in the event of an emergency, start your MedicAlert journey now.
