The 24/7 Emergency Hotline is a service provided by MedicAlert® Foundation New Zealand through it's Service Provider Whakarongorau Aotearoa. This provider also delivers the Health New Zealand national telehealth service called Healthline.
The Hotline Number (+64 4 4722 999) can be called in New Zealand or from Overseas if you are travelling, is engraved on your MedicAlert Medical ID and is printed on your MedicAlert Wallet Card.
It offers immediate emergency access to your critical identity and health information, including your Emergency Contact and Health Provider, by First Responders and Good Samaritans needing assistance. When the Hotline is called due to an accident or medical emergency, Whakarongorau will call your listed Emergency Contact to let them know, so they can provide support for you.
You can view the ‘Emergency Record’ accessible by the 24/7Emergency Hotline Service, when logged into your MACM – Member Account. Click on ‘Overview’ to locate the button.
Please check with your Emergency Contact that their contact details have not changed. You will need their phone numbers and address. Providing an email address is also very helpful, it allows the Foundation to touch base with them, if need be, from time to time. Please update your information as soon as possible by:
· Logging into your MACM – Member Account using your Health NZ ‘My Health Account’ Login details. A sign-up option to get a My Health Account Login is also available. Go to: www.medicalert.nz , click login.
· Contacting Membership Services ph: 0800 840 111. e. Service@MedicAlert.nz"
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